Shipping policy

DELIVERY AREA

MAR Traders currently delivers to serviceable addresses within Pakistan. Delivery availability may depend on the customer’s city, postal code, courier coverage and the type or size of the product.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after they are received or confirmed.

Orders placed on weekends or public holidays may be processed on the next business day. Processing may take longer during sales, holidays or periods of unusually high demand.

ESTIMATED DELIVERY TIME

Delivery normally takes approximately 2–7 business days after dispatch, depending on the destination and courier service.

Delivery times are estimates and are not guaranteed. Remote areas may require additional time.

DELIVERY CHARGES

Standard delivery is free on eligible orders above Rs. 3,999.

For orders below this amount, or products requiring special delivery, the applicable delivery charge will be displayed at checkout or communicated before dispatch.

CASH ON DELIVERY

Cash on Delivery is available for eligible orders and serviceable locations. Customers must provide an active telephone or WhatsApp number and may be contacted to confirm the order.

Please ensure that someone is available at the delivery address to receive the parcel and make payment.

ORDER TRACKING

Where tracking is available, tracking details may be sent by email, SMS or WhatsApp after dispatch.

Courier tracking may take some time to update after the parcel has been collected.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient’s full name.
  • Active telephone number.
  • House, building or street information.
  • Area, city and postal code where applicable.
  • Any useful delivery instructions.

Contact us immediately if you need to correct an address. We cannot guarantee an address change after dispatch.

DELIVERY DELAYS

Delivery may be delayed because of weather, public holidays, courier disruption, security restrictions, road closures, remote location, emergencies or other events outside our reasonable control.

We will make reasonable efforts to assist with delayed shipments, but courier delays do not automatically qualify an order for a refund while the parcel remains in transit.

FAILED DELIVERY

If delivery fails because the address or telephone number was incorrect, the recipient was unavailable, or the parcel was refused, additional delivery charges may apply before the order is sent again.

DAMAGED PACKAGES

Please inspect the parcel when it arrives. If the package or product is damaged, incomplete or incorrect, contact us as soon as possible and no later than 7 calendar days after delivery.

Include your order number and clear photographs or a short video of the parcel and product.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally arrive in separate parcels. Where possible, we will provide the relevant tracking information.

CONTACT

For delivery questions, contact:

Email: martraders18@gmail.com
WhatsApp: +92 321 0666141